HOW TO MAKE THINGS HAPPEN

HOW TO MAKE THINGS HAPPEN

Editorial:
Springer berlin
EAN:
9783319854816
Any d'edició:
ISBN:
978-3-319-85481-6
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43,67 €

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THIS BOOK OFFERS MODELS AND FRAMEWORKS TO ANALYZE YOUR SERVICE DELIVERY SYSTEMS AS A WHOLE. IT PRESENTS THE FRAMEWORK TO SOLVE CUSTOMER PROBLEMS BY DELIVERING THE RIGHT KNOWLEDGE AT THE RIGHT TIME TO THE RIGHT PLACE AND TAKE ADVANTAGE OF THE EFFICIENCY TH

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    SHUMWAY, ROBERT H. / STOFFER, DAVID S.
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